But this seems impossible as freshdesk returns me to the list of all . Which will say either agent responded or customer responded xx time ago . Sincerely, ecnordic support team 2. Hi, when i've responded to a ticket i usually send and close the ticket. Comments to this discussion are now closed!
I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket.
I wonder what in freshdesk differs between choosing resolved or closed. Sla which sets a deadline for when the ticket needs to be closed or resolved. Sincerely, ecnordic support team 2. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket. To meet this requirement, set up an automation rule under . Which will say either agent responded or customer responded xx time ago . They outline the specific amount of time the company has to respond and. Hi, when i've responded to a ticket i usually send and close the ticket. Do write to support@freshdesk.com to have the same enabled. Comments to this discussion are now closed! But this seems impossible as freshdesk returns me to the list of all .
They outline the specific amount of time the company has to respond and. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket. Sla which sets a deadline for when the ticket needs to be closed or resolved. Do write to support@freshdesk.com to have the same enabled.
The thank you detector, powered by freddy in freshdesk, detects 'thank you' notes in responses and decides whether or not to reopen a closed .
I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket. They outline the specific amount of time the company has to respond and. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. The thank you detector, powered by freddy in freshdesk, detects 'thank you' notes in responses and decides whether or not to reopen a closed . Sincerely, ecnordic support team 2. Hi, when i've responded to a ticket i usually send and close the ticket. To meet this requirement, set up an automation rule under . No response from the customer, the agent can close the ticket and it will not be . Comments to this discussion are now closed! If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. I wonder what in freshdesk differs between choosing resolved or closed. Hi freshdesk does show a blue customer responded flag when a customer has. Which will say either agent responded or customer responded xx time ago .
Comments to this discussion are now closed! Do write to support@freshdesk.com to have the same enabled. I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket. The thank you detector, powered by freddy in freshdesk, detects 'thank you' notes in responses and decides whether or not to reopen a closed . I wonder what in freshdesk differs between choosing resolved or closed.
I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket.
I wonder what in freshdesk differs between choosing resolved or closed. Sla which sets a deadline for when the ticket needs to be closed or resolved. Comments to this discussion are now closed! I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket. They outline the specific amount of time the company has to respond and. To meet this requirement, set up an automation rule under . Hi, when i've responded to a ticket i usually send and close the ticket. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. Hi freshdesk does show a blue customer responded flag when a customer has. But this seems impossible as freshdesk returns me to the list of all . However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. Do write to support@freshdesk.com to have the same enabled. Sincerely, ecnordic support team 2.
Freshdesk Responded Versus Closed / Conceptual Marketing Corporation - ANALYSIS INFORMATION / To meet this requirement, set up an automation rule under .. Hi freshdesk does show a blue customer responded flag when a customer has. Hi, when i've responded to a ticket i usually send and close the ticket. Sla which sets a deadline for when the ticket needs to be closed or resolved. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. The thank you detector, powered by freddy in freshdesk, detects 'thank you' notes in responses and decides whether or not to reopen a closed .
